Legal
Refund Policy
Last updated: October 2026
We'd rather refund you than lose you. Here is exactly when you get your money back, and how.
Full refund — guaranteed
- If your eSIM cannot be provisioned or is defective, you receive a full refund — automatically where possible, otherwise within 24 hours of contacting support.
- If you request a refund within 30 days of purchase and the eSIM has not been activated (no data consumed), we refund in full, no questions asked.
Partial & non-refundable cases
- Once data has been consumed, the order is considered used and is not refundable. If a plan malfunctions mid-trip, contact us — we will replace the eSIM or refund the unused portion at our discretion.
- Top-ups are refundable only if they have not yet been applied to your eSIM.
- Promo-code discounts applied to a refunded order are not reissued.
How refunds work
- Refunds go to your original payment method within 5–10 business days, depending on your bank.
- To request a refund, email support@flashsim.io with your order ID. Most requests are resolved the same day.
Our promise: full refund within 30 days of purchase, as long as the eSIM hasn't been activated. No forms, no fights.